Jacqui Smith MP reminds shoppers to
remember their rights this Christmas
Jacqui Smith MP
today launched a campaign with Labour’s Consumer Minister Kevin
Brennan to remind festive shoppers hitting the sales on the
internet and the high street this Christmas to remember their
rights.
Jacqui Smith MP
said:
“At this busy
time of year when you are rushing round buying presents it’s
important to remember your legal rights if goods are
faulty. After all,
knowledgeable, confident shoppers are much more likely to get a
fair deal, save money and get the right result when things go
wrong.
“Just being
aware of three key points will stand shoppers in good
stead. Goods must fit
the description given, be of satisfactory quality and be suitable
for purpose.”
Labour’s
Consumer Minister Kevin Brennan said:
“When people are
aware of their rights and businesses respect their obligations,
consumers can shop with confidence this Christmas, which is good
for them and good for business in Redditch.”
All consumers
need to remember are three key legal rights which apply even in the
Christmas sales:
1. Goods must
fit the description given
2. Be of
satisfactory quality
3. Be suitable
for purpose
And it’s
important that consumers know:
-
If
goods are faulty it is the retailers responsibility not the
manufacturers
-
If a
trader visits your home you have a cooling off period of seven days
during which an order can be cancelled without any reason and a
full refund made
-
If
you buy goods off the internet, in most cases, you have a
cooling-off period during which an order can be cancelled without
any reason and a full refund made
Consumers
are encouraged to contact Consumer Direct on 08454 040506 or visit
the website www.consumerdirect.gov.uk for further
information.
Jacqui Smith MP
You can email Jacqui about this
article at smithjj@parliament.uk
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